Vacancy: Service and Technical Manager
We have an interesting opportunity for a professional, experienced Service Manager to oversee our Technical department. Based at our UK Head Office in Sterling House, Manston, Kent, this is an on-site role managing a team of 3.
Reporting to the Operations Director, the successful candidate will have a background in compliance and quality control. You will be responsible for leading & motivating your team, identifying & improving processes, and have a customer focussed mindset.
The successful candidate will be an excellent team player with an awareness of electronic safety standards, regulations and business obligations. This is a challenging role and requires someone who is process driven with a continuous improvement mindset.
Skills and Experience
- Background in compliance
- Understanding of safety data sheets.
- Ability to undertake technical analysis on small domestic appliances.
- Quality control processes.
- Ability to gather, report and analyse data.
- Awareness of regulations including CE Marking, EM Compatibility, WEEE, etc.
- Diagnostic and fault-finding skills.
- Communication and collaboration skills.
- Strong attention to detail
- Computer literate – highly competent in Microsoft Office
- Analytical & logical approach to problem solving
- Mindset of continuous improvement
- Ability to work with and challenge, internal and external business hierarchies
Key Responsibilities and tasks will include:
- Ensure the safety of electrical products, carry out compliance checks.
- Coach, mentor, develop and nurture your team members to empower them for success.
- Ensure team understand the objectives of the business and are supported to achieve company targets.
- Use of electrical testing equipment.
- Support the Operations Director to achieve the strategic objectives of the business.
- Encourage collaboration within all areas of the Company to ensure the best levels of service are achieved for our customers.
Engage excellent problem-solving techniques by identifying the root cause through to resolution, to maximise customer satisfaction within the boundaries of business policies.
- Seek to reduce waste and improve processes wherever possible.
- Always aim to understand and exceed customer expectations.
Hours: Monday – Friday 8:00 – 5:00 40 hours per week
Location: Sterling House, Clipper Close, Ramsgate CT11 5GG
Applications, including a CV to be submitted to [email protected]